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Results: Call Center Assistance - Can I help you?

Published on 03/27/2020
By: Tellwut
1502
Business
1.
1.
Have you spoken with a call center representative in the last six months?
Yes
34%
507 votes
No
66%
995 votes
2.
2.
Did they resolve your issue?
Yes
65%
328 votes
Partially
21%
106 votes
No
14%
73 votes
3.
3.
How would you rate your call center experience?
Excellent
27%
135 votes
Very good
30%
154 votes
Okay
27%
139 votes
Poor
8%
42 votes
Very poor
7%
37 votes
4.
4.
Did you experience any of the following issues during you conversation?
Big issue Sort of an issue Not an Issue NA
Waited too long
32%
(163)
34%
(173)
30%
(150)
4%
(21)
Couldn't understand what they were saying because of their accent
28%
(140)
28%
(143)
36%
(184)
8%
(40)
Couldn't understand them as they were speaking too fast
18%
(93)
22%
(110)
51%
(260)
9%
(44)
Couldn't understand them as there was too much noise in the background in the call center
14%
(69)
22%
(114)
53%
(270)
11%
(54)
Couldn't understand their explanation (too technical, didn't understand the words they used)
13%
(65)
20%
(103)
55%
(280)
12%
(59)
Found them arrogant
12%
(63)
19%
(95)
55%
(278)
14%
(71)
5.
5.
Why were you calling into a call center?
Changing a service
36%
185 votes
Ordering a product
22%
112 votes
Trouble shooting technology
38%
193 votes
Other (please specify)
14%
72 votes

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